Things I Completed, Some Involving Money Back

Before I left for Nantes--how I love deadlines--I completed three things that have given me back some cash.

--returned unsatisfactory items to LL Bean. Love their guarantee. Miss Em wanted a pricey backpack from the Signature line and found it uncomfortable (as did others in comments).

--returned unsatisfactory items to Lands End. This took several phone calls, but I finally worked things out. The CS reps must take nice lessons, because I was always smiling after the calls. I really should take nice lessons.

--Filed my taxes, which will result in a refund. Part 2: I owe state taxes as a result of the refund. Oh well.

While the tax refund is the big ticket item, the returns total around $200. Nothing to sneeze at.

Do you return unsatisfactory items or do you let them languish (as I did)?